1) Introduction
This Privacy Policy explains how PrestoQ (“we,” “us,” “our”) collects, uses, and protects your information when you interact with our AI assistant via WhatsApp or other supported channels.
2) Data We Collect
a) Information You Provide
- Account Data: Name, phone number, and linked wallet identifiers.
- Messages: Prompts, confirmations, and chat content sent to or from PrestoQ.
- Verification: OTPs, PIN resets, or identity confirmations (where applicable).
- Support Requests: Information shared through forms, email, or contact channels.
b) Automatically Collected Information
- Device and connection data (browser type, OS, country, timestamp).
- Transaction metadata such as amount, status, and recipient ID (never full MoMo PINs).
- Usage logs for diagnostics and fraud prevention.
c) Third-Party Data
We may receive limited profile or verification info from WhatsApp, payment providers, or identity verification partners when needed to operate PrestoQ securely.
Back to top ↑3) How We Use Your Data
- To deliver and personalize the PrestoQ chat experience.
- To initiate and confirm MoMo or related transactions.
- To maintain security, detect fraud, and prevent abuse.
- To analyze usage patterns and improve our AI understanding.
- To send you updates or respond to your support requests.
We never sell or rent your personal information to third parties.
Back to top ↑4) Legal Basis for Processing
We process your information on the following bases (consistent with Ghana Data Protection Act, 2012 (Act 843) and similar frameworks):
- Contractual necessity: to provide PrestoQ services you request.
- Consent: when you explicitly permit optional analytics or communication.
- Legal obligation: to comply with financial or AML regulations.
- Legitimate interest: to improve our services and protect against fraud.
6) Data Retention
We keep data only as long as necessary for the purposes outlined in this Policy or as required by law. Transaction logs may be retained for auditing or regulatory compliance, then securely deleted or anonymized.
Back to top ↑7) Data Security
- Encryption in transit (HTTPS/SSL) and at rest (AES-256 or equivalent).
- Access controls, audit trails, and strict employee confidentiality agreements.
- Regular vulnerability testing and AWS infrastructure security features.
While we implement strong security measures, no system is completely risk-free. You are responsible for safeguarding your phone, WhatsApp account, and PIN.
Back to top ↑8) AI Processing & Conversations
PrestoQ uses natural language processing to understand and respond to your instructions. Conversations may be temporarily stored for accuracy, learning, or debugging, but we avoid storing sensitive financial data longer than needed.
- We may anonymize message snippets for improving AI responses.
- We do not use your conversations for advertising or resale.
- You can request deletion of chat history at any time (see Your Rights).
9) Your Rights
Under applicable data protection laws, you may:
- Request access to or a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Withdraw consent where processing is based on consent.
- Object to or restrict processing in certain cases.
- Request export of your data in a machine-readable format.
To exercise any right, email us at privacy@prestoghana.com. We may verify your identity before acting on your request.
Back to top ↑11) Children’s Privacy
PrestoQ is not directed to persons under 18. We do not knowingly collect personal data from minors. If you believe a child has provided data, please contact us for prompt deletion.
Back to top ↑12) Policy Updates
We may update this Policy periodically. Material changes will be posted with a new “Last Updated” date. Continued use of PrestoQ after changes means you accept the revised Policy.
Back to top ↑13) Contact
Company: Presto Solutions
Address: East Legon, Nyansa Square, Accra, Ghana
Email: privacy@prestoghana.com
Phone: +233545977791